Position: Intern – CMR Integration (CRM)

Internship objective
Support the team in the implementation and integration of a CMR in order to improve the management of contacts, communications, activities and project monitoring.

The intern helps to structure data, configure basic functionalities and document procedures.

Main responsibilities

• Participate in the collection, cleaning and structuring of data (contacts, companies, lists, histories).

• Assist with data import (Excel/CSV files) and validation after import.

• Contribute to the creation/configuration of properties (fields), lists, segments and categories (e.g. donors, volunteers, partners).

• Support the implementation of forms (registrations, information requests), capture pages or collection tools.

• Participate in the configuration of simple automations (acknowledgments of receipt, internal notifications, reminders).

• Test scenarios (creating records, sending emails, workflow) and report any anomalies.

• Write simple documentation: procedures, user guide, best practices.

• Respect confidentiality and data protection rules.

 

Skills required

• Proficient with Excel/Google Sheets (sorting, filters, validation, duplicates).

• Rigour, organizational skills, attention to detail.

• Ability to quickly learn a tool (HubSpot).

• Good communication skills (clear writing) and team spirit.

• Basic knowledge of databases / CRM logic (an asset).

 

Expected deliverables (examples)

• Database cleaned and imported (or partially imported) with verification.

• List of documented properties/fields (definition, usage).

• Procedures: import, segmentation, form creation, automation.

• End-of-internship report: achievements, difficulties, recommendations.

Framework and conditions

• Supervision by a manager (IT/administration/communications).

• Access to necessary tools and initial training.

• Schedule to be determined according to the study program.